MARY HOLLOWAY, BCPA
Mary is a Board-Certified Patient Advocate (BCPA) and is the founder of Priority Patient Advocates. She is known as an expert resource who assists clients in navigating their healthcare journey.
Mary is a compassionate professional who offers invaluable assistance with physician appointments, as well as medical or surgical procedures that may involve hospital stays, rehabilitation facilities, and home health care. She is committed to ensuring the highest level of care for individuals,
Mary operates as a dedicated advocate and liaison between patients and the healthcare system. Her role involves addressing various aspects of the patient’s experience to guarantee a seamless and supportive healthcare journey. She excels in:
- Physician and Healthcare Relationships: Mary is a respected resource to her client’s healthcare team resulting in higher quality physician and facility interactions.
- Hospital Navigation: Mary is passionate about guiding her clients and their families through the complexities of hospital procedures, helping them understand medical information, and ensuring they receive the necessary attention from healthcare providers.
- Rehabilitation Facility Support: Mary assists clients during their stay in rehabilitation facilities, advocating for appropriate rehabilitation plans, and coordinating with healthcare teams to tailor the care to the individual’s needs. Advocating for high-quality care standards and ensuring that the patient’s needs are met, even in challenging healthcare environments.
- Home Health Care Assistance: Mary helps facilitate the transition from institutional care to home health care by arranging necessary services, coordinating with home health professionals, and addressing any concerns that may arise during this phase.
- Issue Resolution: Mary can identify and address challenges that may arise due to short-staffed care facilities, advocating and working to mitigate any negative impact on the quality of care provided.
- Communication Facilitation: Mary serves as a communication bridge between the patient, their family, and healthcare professionals, ensuring that information is conveyed effectively and that the patient’s preferences are respected.
By fulfilling these roles, Mary contributes to a more positive and supportive healthcare experience for clients, particularly in situations where care facilities may be understaffed, ensuring that individuals receive the best care possible.
Mary became a Board-Certified Patient Advocate after spending over 30 years in the pharmaceutical industry leader advising physicians, hospitals, and healthcare facilities on the proper use of medications in primary care, hospital, and critical care. She understands how to communicate with medical professionals and how the healthcare system works.
Throughout her career, Mary gained many valuable experiences that allowed her to translate real-world knowledge and experience to her clients. She has broad therapeutic, disease state, and marketplace knowledge. Mary also volunteered in the Emergency Room of a local hospital for ten years.
PRIORITY PATIENT ADVOCATES
Mary saw first-hand how patients and their families struggled when receiving a challenging medical diagnosis. She saw how overwhelming it could be to understand the diagnosis, deal with confusing medical terminology, and coordinate between doctors, specialists, insurance companies, hospitals, and rehabilitation facilities. She observed individuals struggle with knowing what questions to ask or whether asking questions is appropriate. As a result, they might not have gotten the greatest results or may have missed alternative possibilities that would have been better for their care. Mary is dedicated to giving her clients peace of mind knowing that all options for their healthcare have been explored.
Mary was the first person her friends and family turned to when they struggled with an illness.
She immediately stepped in to help them understand the diagnosis and treatment plan, attended appointments, explained medications and lab results, and ensured they had all the information they needed to make informed decisions about their medical treatment. Mary also ensured they had important decision-related healthcare documents such as a Durable Power of Attorney for Healthcare and Advance Directives.
Mary’s passion for this area led her to start Priority Patient Advocates. Her goal is to help patients, and their caregivers navigate the healthcare system to achieve optimal results.
